Shipping & Returns
A-SHIPPING COSTS AND DELIVERY DATE
Depending on the delivery adress might exist limitations or especial delivery conditions. If you are an international customer ( Delivery adress out of Spain, Portugal & Andorra) please stop reading and go to our section for International customers. If you are purchasing from Spain, Portugal & Andorra please continue reading.
1-Shipping to Spain (except Baleares, Canarias, Ceuta and Melilla) and Portugal, is 3.99 EUR by CORREOS EXPRESS. FREE FOR ORDERS ABOVE 60 EUR
2-Shipping to BALERES is 9.99 EUR . FREE FOR ORDERS ABOVE 100 EUR
PLANETON GAMES S.L. has reached an agreement with CORREOS EXPRESS so the customer has available the best fares since the begigging of our activity.
1-CORREOS EXPRESS will deliver your parcel in 24 hours since the pick up, this will be like this for province capitals and for that places with a CORREOS EXPRESS delegation within a 15 Km. radius. For other places the deliveries will be done next day..
2-To avoid the possible problems due to the absences please if possible put as delivery adress that from your work or a place where you know someone is going to be there. Or to collect the parcel in a Correos Office.
2-Islas Canarias, Ceuta y Melilla y Andorra: All the deliveries will be done through Correos de españa, blue parcel. Fares will be those currently available at CORREOS website.
Take in care that this fares are conditioned by the volume of the article and the package used by PLANETON GAMES S.L.
Orders above 100 Euros the shipping cost will be for free except during special promotions or discount season.
The lead times for the blue parcel are between 3 and 5 working days, except for Canary Islands that are 8 working days.
Offer the best quality and the best service is our main priority. If you are not happy with your purchase you have seven (7) days from the delivery date to return it. In this case the shipping cost will be payed by the customer and the product MUST BE in perfect conditions and in its original package. Once we have received the goods and we have checked that everything is OK we will refund your money for the game.
In case of defective products or wrong deliveries PLANETONGAMES .COM will assume all the costs whenever the customer comunicate us this circunstance in seven (7) days since the delivery date.
For the return please send us an email to firstname.lastname@example.org