Guestbook

  • Esta web es la repanocha!

    Zigor, Bilbao
  • Llevo comprando en Planeton desde 2007, y la considero, sin lugar a dudas, la mejor tienda online de juegos de mesa que conozco (y he comprado en casi 10 tiendas online diferentes).rnrnDestaca sobre las demas en todo, pero muy por encima del resto...

    Cesar tustro, Madrid
  • Sem dúvida a minha loja favorita de board games.Muito bons preços, excelentes portes e rapidez de entrega sempre em condições perfeitas.Recomendo vivamente esta loja.

    Paulo Costa, Carcavelos, Portugal
  • La primera vez que compro por aquí. Muy contento, buena comunicación y buenos precios. Cinco estrellas :)

    Gerardo, Las Palmas
  • Planetongames es una de las mejores tiendas de juegos en Internet. Todas mis compras han sido satisfactorias, y Jon es un excelente profesional. Enhorabuena por la renovada web y gracias por todo.

    David Gómez Relloso, Dobro (Burgos)
  • The website has an excellent range of English language board games and has a tendency to get the latest releases in that language. Shipping to Madrid from this website typically means you will get the product the very same next working day via...

    David Fernandez, Madrid, Spain
  • Todo han sido ayudas y man tratado super bien, gracias por ls consejos y la atencion que me habeis dado. Mi nene encantado, y el padre mas. Voldere para los reyes magos seguro.

    Ricardo Montes Picazo, Madrid
  • Un trato exquísito: si por casualidad tienes un problema con tu pedido, Jon se desvive para solucionarlo. A mí me ha pasado con el último pedido y he ido recibiendo la información de todos los pasos que daba hasta solucionarlo. Gracias por todo Jon.

    Mario Granollers Mesa, Barcelona
  • Un abrazo desde Uruguay, excelente atención .

    adrian, Uruguay
  • Ha sido la primera vez que compraba aquí y no será la última. Rapidez y calidad excelentes. Muchísimas gracias!Habéis ganado un nuevo cliente.

    Rosana Arias Melguizo, Granada

New products

Frequently ask questions

 General questions
1. ¿Who are you?

Planetongames.com is one of the oldest board gaming stores located in Spain, more than 9 years selling boardgames, always with the best customer care.


2. Who is behind Planetongames?

Planetongames is a familiar company, and Jon Garay is the man behind the curtain. I have been playing board games for the last 30 years, and working in the gaming industry for the last 10, I konw the games and the business, and we will glad to help you with any questions. 


3. Do you have a brick and mortar store?

No, we only sell on-line, our warehouse is located in Bilbao (Spain), if you live there you can come and pick up your games by yourself, we will gladly do our best to give the best customer care, as always.


4. Where are you located?

Our warehouse is located in Bilbao, Julián Zugazagoitia Street, nº 5 premises number 2


5. Buying in Planetongames is secure?

Yes it is, since the moment you enter in our webpage you are under a SSL certificate that ensures all the information travels encripted 

Regarding Credit Card payments they are processed directly in CECA (the bank) server, so we don't have access to your credit card data, that are confidential and something between you and the bank.


6. How can I contact you?

We recommend email: cuentanos@planetongames.com, but you can also contact us by phone (from 11:00 to 14:00 in the morning , 15:00 to 16:15 in the afternoon) or using WhatsApp.


 Payment
7. How can I pay?

Credit card (VISA / MasterCard), debit card ((VISA / MasterCard), bank wire, PayPal and cash on delivery (only for Portugal and Spain)


8. Cash on delivery has any kind of fee?

Yes, first of all let clear that cash on delivery only is possible for deliveriers in Spain and Portugal. There is a fee of 3 Eur, this is the minimum fee the courier takes for this service. 


 Orders, delivery and products
9. ¿Pedo conocer el estado de mi pedido?

Sí, en la sección "Iniciar sesión" introduce tu e-mail y contraseña. Haz clic en el apartado "Mis Pedidos" y encontrarás información detallada del estado del mismo. También se actualizará via email cada vez que el estado del pedido sufra alguna modificación, nuestra comunicación con el cliente es continua, de forma que siempre sabrás cual es el estado de tu pedido.


10. How long does the delivery take?

Orders to be delivered in the peninsula (Spain & Portugal) placed and paid in working day (Monday - Friday) and before 17:00 hours in the afternoon, will be shipped the same day. Delivery is scheduled 24H-48H by courier (Tourline Express - CTT)

Orders placed and paid in working day after 17:00 in the afternoon will be shipped next working day. On Weekend (Satuday - Sunday) and holidays the Courier doesn't work so there are no shipments, orders will be processed next working day.


11. Product sold out, what can I do?

Contact us and we will gladly inform you.